FAQ
Frequently asked questions
When will I receive my purchase?
After receiving your order, we process it as quickly as possible. Once you have submitted your order and paid for it, it is sent directly to our warehouse to be prepared for shipping. The expected delivery time will be shown on our website at the time you place your order.
How do I find out when a product is back in stock?
If a product on our site is out of stock, you can sign up to our notification service, which will send you a message when the item becomes available again. Just click the “Notify me” button on the product page and we will send you an email when it is back in stock.
How do I return a product? How long do I have to return a product?
You can return your order, or parts of it, within 90 days of receipt of the shipment. If you wish to make a return, send the items back to us using the enclosed returns label. If you need a returns label, or if it is missing from the shipment – contact us at webshop@harkila.com with your order number, stating which items you wish to return.
How do I get a new returns label?
You can obtain a new returns label by contacting webshop@harkila.com, if the supplied label has been lost.
You can choose to get your package picked up from your delivery address or drop it at a DHL Service Point.
Find your nearest DHL Service Point using this link: https://locator.dhl.com/
How long does it take for a returned product to be refunded?
After receiving your return, we process it as quickly as possible. You will get your money back within 14 working days of when we receive your package at our warehouse.
How can I get my product exchanged for a different size?
After receiving your return, we process it as quickly as possible. You will get your money back within 14 working days of when we receive your package at our warehouse.
How do I make a claim concerning a defective product? What does the warranty/complaints procedure cover?
If you have purchased a product from harkila.com that does not meet your expectations, email us at webshop@harkila.com, attaching detailed photos of the issue, together with a description and your order number. We will then process your complaint as quickly as possible.
If you have purchased a product from one of our retailers, you need to take the product back to the shop to initiate the warranty procedure. Remember to take the retailer’s receipt for your purchase with you.
How do I care for my product?
If you have any questions about the best way to care for and maintain your products, check out our How-to pages for tips and tricks.
How do I use my gift card?
If you have received a gift card for harkila.com, enter the gift card code in the gift card field when making your payment.
How do I become an ambassador for Härkila?
We are always on the lookout for interesting content and new ambassadors. Use our hashtags #Härkila_official and #Härkilamoments, to bring your content to our attention.
I have entered the wrong address details on my order. What should I do?
When DHL is ready to deliver your order, you will receive an email and an SMS, which give you the option of amending your delivery details and redirecting your shipment.
How do I determine the correct size?
If you are unsure about which size to order, help is available in our size guide here:
How can I cancel my order?
We typically dispatch your order on the day it is placed, so we cannot guarantee to cancel your order before shipping. If you change your mind about your purchase immediately after ordering, please contact our customer service as soon as possible.
If we are unable to cancel your order before shipping, you can refuse delivery when it reaches you. The package will then be automatically returned to us and the amount you have paid will be refunded.
My voucher / gift card code does not work.
Please contact our customer service webshop@harkila.comand let us know that your code is not working. If possible, attach a screenshot of the error message. We will provide assistance as quickly as possible.
I have not received my order.
If your order has failed to arrive as expected, please use Track & Trace to check its shipping status. If you still have questions about the shipment, email webshop@harkila.com. Remember to tell us your order number, so we can investigate where the package has got to.